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Our previous video interview focused on the additional costs incurred by a dealer that result from poorly trained service technicians. Our latest continues the cost management theme while focusing on the time accountability, or utilization, of service technicians. The top 20% of
Having joined Nexera in 2005 I have been working from home for almost 15 years. Here are a few things I have done that has ensured that time at home is productive. First, if you live alone this is much
Have you ever wondered if your ERP system is set up and used correctly? Do you feel your people are following best practices and using it as it was designed to be used? You may be surprised at what you
PROVEN Best Practices in Service Management  Using comparative data and Nexera Solutions to achieve 70% First Call Effectiveness Learn the secrets to success from industry veteran Jack Duncan as he introduces you to CopyPro, a dealership that has utilized Nexera
Financial statements: It might not be the sexiest topic in the world, but they present a picture of the health of your business, and we have to pay attention to what they are telling us! Much like a doctor monitors
Service contracts are the bread and butter of your business and you need to make sure that they are generating service revenue to its full potential. Do you ever worry that your contracts are not set up correctly? Are you
When performing ERP evaluations one of the areas our team looks at is Accounts Receivable. Accounts Receivable (AR) is the lifeblood of any business, and as such, having accurate invoices sent in a timely manner and receiving funds for them
Keeping Servers and e-Automate infrastructure healthy and up to date is pivotal for business! Information services - efficiency, upkeep and profitability Throughout my career I have had the opportunity to work with a number of large imaging dealerships such as

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