COMPREHENSIVE PERFORMANCE EVALUATION
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Is Outsourcing Going to be the New Normal?
July 7, 2023

Service and Repair Technicians and Time Accountability
July 7, 2023

Successfully working from home!
July 5, 2023

e-Automate Audits – Should you have one?
June 30, 2023

Webinar Event – Proven Best Practices in Service Management
June 30, 2023

The Financial Evaluation Process
June 30, 2023

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Service Contract Audits (e-Automate)
Service contracts are the bread and butter of your business and you need to make sure that they are generating service revenue to its full potential. Do you ever worry that your contracts are not set up correctly? Are you
Keeping your Accounts Receivable in Check
When performing ERP evaluations one of the areas our team looks at is Accounts Receivable. Accounts Receivable (AR) is the lifeblood of any business, and as such, having accurate invoices sent in a timely manner and receiving funds for them
Keeping Your Technology Healthy
Keeping Servers and e-Automate infrastructure healthy and up to date is pivotal for business! Information services - efficiency, upkeep and profitability Throughout my career I have had the opportunity to work with a number of large imaging dealerships such as
BTA Service Academy
A Complete Training Program for Service Managers & Supervisors Start date:  June 15, 2021Member Tuition: $2,390*Non-member Tuition: $2,820 (Includes a one-year BTA dealer membership.)*BTA members may apply their $150 educational discount received with their membership toward this workshop. Redeem your discount when registering
Tracking MCBV as a Service Performance Metric
Mean Copies Between Visits (MCBV) is a commonly used performance metric in the copier industry as it provides an insight into the efficiency and reliability of copier machines as a result of the service provided. MCBV measures the average number
Should I Implement a Bonus Program at my Dealership?
In short, yes.  A performance-based bonus program can provide several benefits for both employees and employers.  For employees, it can increase motivation and engagement by linking their pay to their individual performance. This can lead to higher job satisfaction and
5 Benefits of Performance Based Territories
We all know how painstaking it can be to create and maintain effective service territories. There are many reasons why some dealerships avoid setting them up altogether including the complexity of certain geographic areas, constantly shifting service demand, organizational changes,
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