PROVEN Best Practices in Service Management
Using comparative data and Nexera Solutions to achieve 70% First Call Effectiveness
Learn the secrets to success from industry veteran Jack Duncan as he introduces you to CopyPro, a dealership that has utilized Nexera solutions to catapult their company to being one of the top performers in the industry! Touting a 76% first call effectiveness rate, CopyPro sets the standard for how to implement the processes needed to build and maintain a world class service operation.
Agenda:
- The impact of Increased First Call Effectiveness on Copypro
- Debra Dennis, CopyPro
- The Secrets to CopyPro’s Success
- Jack Duncan, JDC
- Using Effective Workload Distribution Territory Mapping for Territory Planning/Management
- See the best territory mapping solution on the market in action
- Setting up accurate Car Stocks using Nexera’s Advanced Inventory Management (AIM) Solution
- Using Acuity Tech Coaching for Success
- Question & Answer Session
- Richie Creech, Director of Service, CopyPro
- Pete Lipford, Service Supervisor, CopyPro
- Bill Rogers, Certified Trainer
Wednesday December 9th
10:00am Pacific | 1:00pm Eastern
Duration: 90 Minutes
Seating is limited so reserve your spot today!
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