NEXERA’s consulting and support team is committed to working with our clients to increase service operations profits and meet and exceed mutually agreed upon ROI objectives. Prior to engaging with a new client, historical service data is exported from the client’s host ERP service system for detailed analysis and diagnosis.
The NEXERA Monthly Investment is determined, not based on revenue size of an organization, but on the number of active copier/printer technicians currently working in the field. An active technician considered to be a field service technician who travels to service calls to repair copy/print equipment and completes 20 calls per month. Supervisors, shop techs, helpdesk, and other service staff who assist with occasional field service calls are not considered for monthly investment calculation.
Every month NEXERA collects data from over 14,000 technicians, over 800 thousand service calls, on nearly 4 million machines. We can compare the results of each call against this database to determine how effective your service team is, and what areas they should focus on to become even better.