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In the world of service departments, labor is often the most significant expense. Efficiently staffing your service team is vital to ensure maximum profitability. Over the years, various models have been developed to help dealers determine their staffing needs, considering
Revolutionizing Rewards with a Fully Customizable Grade-Based Bonus Program In our commitment to providing pioneering solutions that elevate technician performance and steer our customers towards success, Nexera is thrilled to introduce an industry-first: our fully customizable grade-based bonus program, seamlessly
Enhancing Technician Performance with the Acuity Solution In the competitive landscape of service operations, optimizing cost-efficiency is paramount for businesses looking to thrive. One of the key strategies for cost reduction involves focusing on two critical areas: labor and parts.
WorldStats™ Benchmarking Data, Gain the Competitive Advantage In today's fiercely competitive world of office equipment dealerships, staying ahead of the curve is essential for success. Nexera, a leader in the industry, offers its customers a unique advantage through its WorldStats™
Overview: A Total Solution Nexera is in the business of helping dealerships, MSP/MPS providers, and manufacturers enhance service department operations. With more than three decades of experience in the industry, we have a deep understanding of the challenges and needs
As a business owner, you’d like to think that employees spend your money as if it were theirs. Especially in the imaging channel where parts, supplies, and field service operations are the main determining factors in your overall profit. “Other
In a typical month, BEI Services monitors over 800,000 service calls, performed by 14,000+ technicians. One statistic we watch closely is the percentage of calls a service team cannot complete because they don’t have the right part. That’s right, the
Most office imaging owners and senior managers have a difficult time answering this question: is your service team efficient? Most dealers feel their team is competent, and their service technicians go “above and beyond” for the customers, but answering the

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