Wes McArtor will be holding a highly anticipated educational session at the BTA West event in Coronado, CA, November 4-5,2019! Register here: https://www.bta.org/page/West19The Future of Imaging is: Device as a Servicehttps://youtu.be/NKo0bb2KkzY
It's time to stop kidding yourself about your first-call effectiveness because there is ONLY one way to measure this critical performance metric. Remember, you have a service level agreement (SLA) with your customers and, the worse your first-call effectiveness, the more techs
How much cash do you have tied up in your parts inventory and when did you last take a look to assess how much of it may be obsolete? How can you turn this inventory into cash and what steps
How much extra expense are you incurring because you haven't trained your technicians properly? This is an important subject to develop a full understanding of because, not only can you reduce expenses with a well-trained service and repair organization, but
Our previous video interview focused on the additional costs incurred by a dealer that result from poorly trained service technicians. Our latest continues the cost management theme while focusing on the time accountability, or utilization, of service technicians. The top 20% of
Ed Mclaughlin leads an in depth interview with Wes McArtor providing insight into print volume behavior as a result of COVID and recent economic events. https://youtu.be/bPyw08FZoCU
