It’s time to stop kidding yourself about your first-call effectiveness because there is ONLY one way to measure this critical performance metric. Remember, you have a service level agreement (SLA) with your customers and, the worse your first-call effectiveness, the more techs needed to meet your SLA and, the more techs you have, the higher your costs. Worse still – in an industry with an average 45% first-call effectiveness, how satisfied can your customers possibly be with your performance?
FIRST CALL EFFECTIVENESS HOW TO CALCULATE
First call effectiveness is the first in a series of four interviews – please sign up below to make sure you don’t miss any of this valuable content.
- First Call Effectiveness
- Parts Inventory Management
- Tech Training
- Time Accountability