What is your real first call effectiveness?

It’s time to stop kidding yourself about your first-call effectiveness because there is ONLY one way to measure this critical performance metric. Remember, you have a service level agreement (SLA) with your customers and, the worse your first-call effectiveness, the more techs needed to meet your SLA and, the more techs you have, the higher your costs. Worse still – in an industry with an average 45% first-call effectiveness, how satisfied can your customers possibly be with your performance?

Please click the button below for a 2-minute video tutorial on how to correctly calculate your First Call Effectiveness rate.
First call effectiveness is the first in a series of four interviews – please sign up below to make sure you don’t miss any of this valuable content.
  1. First Call Effectiveness
  2. Parts Inventory Management
  3. Tech Training
  4. Time Accountability