We have used BEI/Nexera for over a decade to help measure and improve our service team’s productivity. The ability to compare our productivity and cost against a national average helps us set benchmarks that are realistic and competitive in the marketplace. The Tech Acuity lets each technician and team see their performance as well as how they compare to others in the company and national averages. Tech Acuity is also an easy way to perform and track monthly evaluations, ride withs, AM/PM Checks, and call audits. We know that any monthly bonus paid to the technicians through the Tech Comp plan is easily paid for with savings from increased productivity. Now that we have the ability to monitor technician’s activity with daily updates Nexera has added even more value for us.
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