After we implemented the BEI Services solutions, we’ve increased our First Call Effectiveness by 17%, reducing callbacks 8% and hold for parts returns 9%. As of today, we have increased our serial count over 18% while decreasing our average monthly parts spend by almost 35%, saving us more than $12,000 every month. The solutions BEI offers have made a tremendous difference in our service department, saving us both time and money, while increasing customer satisfaction.
Business Equipment Intelligence & Solutions Since 1993.
We help dealers, MSP/MPS providers and manufacturers identify and address inefficiencies, reduce costs, grow revenue, and increase profitability.
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