Service and Repair Technician Training

How much extra expense are you incurring because you haven't trained your technicians properly? This is an important subject to develop a full understanding of because, not only can you reduce expenses with a well-trained service and repair organization, but you'll also increase your customer satisfaction levels. Listen to Stacey explain about the key performance metrics and why many dealerships are falling short in this area.

The importance of technician training is the third in a series of four interviews between the Nexera management team and Cheryl Weedmark of in2 Communications.

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  1. First Call Effectiveness
  2. Parts Inventory Management
  3. Tech Training
  4. Time Accountability

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