COMPREHENSIVE PERFORMANCE EVALUATION
Client Login

Careers

no active openings at this time.

If you are interested in joining our team please, use the contact us page to send the request.

NEXERA is Hiring!

Job Openings

Analyst – Client Support Lead

Job Title:  Analyst – Client Support Lead

Company: Nexera, part of Valsoft Corporation

Location: United States (Remote)

Type: Full-Time

Reporting to: Director of Operations

Nexera, powered by BEI Data, the leading Office Equipment Analytics software, is seeking an Analyst who services as a Client Support Lead within an assigned book of accounts.

The Role:

This position will involve serving as a trusted advisor to clients, supporting software utilization, providing sales support through demos and onboarding, and contributing to backend improvements and industry research.

Key Responsibilities:

Be a subject matter expert and trusted advisor to assigned clients by:

  • Support current customers with the utilization of our software solutions.
  • Perform reviews with customers to ensure proper usage of our solutions to ensure the best ROI.
  • Make recommendations and become a trusted advisor to dealership leaders.

Provide Sales Support to help acquire new clients by:

  • Support of new customers, with set up, training, and onboarding.
  • Lead demonstrations of software capabilities to prospective customers.
  • Assist Regional Director with sales support activities and product demonstrations.

Be a team player and contributor by:

  • Assisting with backend support of the software solution, including model mapping and usage tracking.
  • Assist analyst team in improving current and future solutions.
  • Being a student to the industry and understanding relationships and trends that impact our clients.

About You:

  • Prior experience using the Nexera platform is preferred.
  • A background in the Office Equipment (Copier / Print) Dealer Channel with at least 2 years of experience in the Office Equipment Industry.
  • Excellent understanding of the operational back end of a print technology.
  • Demonstrated time management while working remotely, and strong communication and critical thinking skills and can multitask.
  • Legally authorized to work in the United States and able to commit to occasional travel for business activities.

Apply for this position:  Analyst – Client Support Lead

Junior Analyst – Business Communications Specialist

Job Title:  Junior Analyst – Business Communications Specialist

Company: Nexera, part of Valsoft Corporation

Location: United States (Remote)

Type: Full-Time

Reporting to: Director of Operations

Nexera, powered by BEI Data, the leading Office Equipment Analytics software is seeking a Junior Analyst with an emphasis in Business Communications.

About Nexera:

At Nexera, we are a team of print industry professional passionate about helping print technology dealers be more profitable through a suite of software that helps them manage their operations.

The Role:

This position will involve supporting the product team with technical tasks, client onboarding, training materials, software support, content creation, industry research, and internal reporting.

Key Responsibilities:

  • Organize and execute various technical tasks for the product team; including developing and updating technical user manuals and training videos
  • Assist with backend support of the software solution, including model mapping and usage tracking.
  • Support Analysts team with client onboarding and support of client inquiries and training needs.
  • Support Regional Director with execution of webinars and development of client recognition programs.
  • Capture and help track leads and contract expirations within the company CRM.
  • Assist with generating content for company blogs, social media and customer communications.
  • Create and manage a system of standard work, job aids, and training presentations and videos.
  • Become a student to the industry by engaging in dealer channel education and understanding trends, relationships and competitors.
  • Help track and analyze client utilization for Analysts team.
  • Prepare and manage internal reporting as needed.

About You:

  • Bachelor’s degree preferred, with coursework in technical writing.
  • Background in the Office Equipment (Copier / Print) Dealer Channel.
  • Demonstrated time management and critical thinking skills, can multitask.
  • Experience with excel, graphic creation tools and video editing software is a plus.
  • Can commit to occasional travel for industry events or company meetings.
  • Legally authorized to work in the United States.

Apply for this position: Junior Analyst – Business Communications Specialist

Schedule a meeting with a trained professional today!

Request a Meeting