Today’s best SaaS solutions have evolved to scale alongside a growing company, offering advanced analytics that can pinpoint answers to questions you may have spent years attempting to answer. Here, we’ll look at why Nexera’s solutions are built on the foundation of BEI (Business Equipment Intelligence) Analytics, and how each feature supports MSPs on a deeper level.
Why BEI Analytics?
BEI Analytics takes your data to the next level, telling you not only what’s happening, but what you can do with it. Whether you want to make a radical change or preserve the status quo, BEI Analytics gives you all the actionable insights you need to avoid pitfalls.
Whereas before you may have spent hours compiling stats on everything from call times to inventory, or wading through individual machine level alerts, now you can let BEI Analytics take over and complete the same job in minutes. BEI Analytics can incorporate additional metrics that you may not have even known you needed, filtering out the wrong data and incorporating seemingly ancillary metrics that tell the larger story.
At Nexera, BEI Analytics is the drivetrain for all our solutions. Unmatched in the industry, no other company offers the same level of precision, accuracy, and, most importantly, actionable insights. Our features help MSPs understand the details that determine their bottom line, so they can switch things up long before they experience a fall.
Acuity: For Instant Visual Feedback
Acuity measures the performance of your technicians, opening the door for collaborative improvements for the whole team. With the power of BEI Analytics, you can instantly see who’s meeting their goals and who has room for improvement, providing clear answers at any given moment. Goals are customized to your dealership and to the individual or type of technicians. Don’t worry your analysts will help you set these goals based on your needs.
As you assess your talent, you can design better incentive plans to motivate and reward. Acuity also gives your employees a handy way to measure their own progress, so they can reprioritize their to-do lists and allocate more time to critical tasks without sacrificing customer service.
Acuity delivers all the KPI tracking you need to transform your management approach, proactively sending out emails so you can see smaller performance issues before they snowball into much bigger complaints or setbacks. With daily updates on response times, parts usage, and call outcomes, you’re constantly in the loop.
Sales Atlas: For Data Driven Sales Territories and Marketing decisions
Sales Atlas ensures that you understand your business as a whole instead of getting sidetracked by one element of your performance. With Sales Atlas, you can see all the benchmarks of your performance in the industry, drilling down into detailed market data at the territory level and offering unprecedented visibility into your position. This feature helps you tap into critical metrics that reveal the larger forces at play, instead of relying solely on gut instincts or the OEM provided data.
With Sales Atlas, you can filter out or to the desired vertical market targets or combination for your dealership. This enables you to truly understand market statics to plan marketing campaigns or sales blitz activities with ease.
Advanced Territory Management: To Identify Hidden Costs
With Advanced Territory Management powered by BEI Analytics, you can create and manage service territories without manual tasks. BEI Analytics provides the industry first and exclusive demand time calculations that are custom to each client, but driven by the WorldStats database.
View not just how territories vary by technician, but how to implement more effective management based on those differences in MIF, customer type and travel time. With better territory management, you can not only provide your technicians with what they need, you can empower them to be more productive (and you can take client satisfaction to the next level).
Advanced Inventory Management: To Maximize Your Stock
Tracking older equipment is a costly challenge for most MSPs, especially if you upgrade your equipment on a regular basis. With Advanced Inventory Management, powered by BEI Analytics, you can introduce an inventory aging system that tracks usage patterns across not just one location or territory, but across the entire company.
Advanced Inventory Management helps you see how inventory is aging in different areas, identify obsolete stock, and reduce waste. In addition, our systems can make intelligent stock recommendations, so technicians have exactly what they need when they need it based on the demand of their territory.
Companies who use Nexera’s analytics have cut down their callback rates and obsolete inventory to less than 5%, which has had a dramatic impact on not just operational costs but also customer satisfaction.
Executive Insights: For a 30,000 View
Nearly all SaaS solutions feature some type of handy, consolidated dashboard, but it’s clear that not all dashboards are created equal. When BEI Analytics can collect troves of data, there’s a science to choosing exactly what to display if you want to make better long-term decisions.
With Nexera, our Executive Insights dashboard was especially designed for dealership leaders. It doesn’t just provide updates; it provides comparative analytics you need to spot trends, identify roadblocks, and discover new opportunities across the organization.
Plus, the software doesn’t just compare current performance to past performance, it folds in your industry peers’ performance, filtering out unnecessary data (e.g., courtesy calls, etc.), and focusing on the factors that determines your bottom line.
BEI Analytics: Driving Data Decisioning
BEI Analytics’ provides unparalleled support in the MSP industry, empowering leaders to focus even when their attention is pulled in multiple directions. The best data analytics don’t remove the need for critical thinking, but they can consolidate decision-making into one place.