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Service and Repair Technicians and Time Accountability

In VIDEOS, POSTS

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Is Outsourcing Going to be the New Normal?

In POSTS

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Nexera COVID19 Update for Dealers

In POSTS

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Successfully working from home!

In POSTS

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How do I improve my search result rankings?

In POSTS

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Why are we concerned about your online presence?

In POSTS

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Is your website designed to help keep you in business?

In POSTS

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NEXERA + Ed McLaughlin

In POSTS

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If You Track One Metric For Your Service Team, It Should Be This One

In POSTS

Most office imaging owners and senior managers have a difficult time answering this question: is your service team efficient? Most dealers feel their team is competent, and their service technicians go “above and beyond” for the customers, but answering the…

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Is your Hold for Parts number above 12%? Brace yourself. That number is costing your dealership.

In POSTS

In a typical month, BEI Services monitors over 800,000 service calls, performed by 14,000+ technicians. One statistic we watch closely is the percentage of calls a service team cannot complete because they don’t have the right part. That’s right, the…

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