0

NEXERA + Ed McLaughlin

In POSTS

0

If You Track One Metric For Your Service Team, It Should Be This One

In POSTS

Most office imaging owners and senior managers have a difficult time answering this question: is your service team efficient? Most dealers feel their team is competent, and their service technicians go “above and beyond” for the customers, but answering the…

0

Is your Hold for Parts number above 12%? Brace yourself. That number is costing your dealership.

In POSTS

In a typical month, BEI Services monitors over 800,000 service calls, performed by 14,000+ technicians. One statistic we watch closely is the percentage of calls a service team cannot complete because they don’t have the right part. That’s right, the…

0

Other People’s Money

In POSTS

As a business owner, you’d like to think that employees spend your money as if it were theirs. Especially in the imaging channel where parts, supplies, and field service operations are the main determining factors in your overall profit. “Other…

No More Posts
Comprehensive Insight Evaluation

    Subscribe to Blog via Email

    Latest News